Help

Support

Need a hand? Email us and we’ll get back to you, usually within 2–3 business days.

When you write in, it helps to include your device model, your iOS version, and the Tape Bird app version (Settings → About in the app).

Frequently asked questions

What is Tape Bird?: Tape Bird is a gift-only app for making a personal mixtape — songs, a voice intro, and a custom label — and sending it to one specific person as a cassette they unwrap.
How do packs work?: You buy a pack of tapes (3, 5, or 10) as an in-app purchase. Each tape in a pack lets you send one gift. Packs and tapes never expire.
Does the person I send to have to pay?: No. Receiving and opening a tape is always free. They download Tape Bird at no cost to unwrap your gift.
Do I need an Apple Music subscription?: You can create and send a tape without one. To hear full songs instead of 30-second previews, the person listening needs an active Apple Music subscription on their device.
How do I get a refund?: Purchases are processed by Apple through the App Store. Refund requests are handled by Apple at reportaproblem.apple.com. See our Terms for details.
How do I delete my account and data?: You can delete your account from inside the app, or request deletion by email. See Delete your account.
I sent a tape to the wrong person / want to take it back.: Open the tape in your library and use “Send again” to reissue the link, or contact us at help@tapebird.com and we’ll help.